Revcord has support for an array of devices including phones, Bluetooth devices, and IP cameras. We support more than 10 telephone PBX manufacturers that are supported. In addition, we provide support for IPC Trader Voice Turret systems. Current supported phone systems are:
We have opened up IQ3 for use with Bluetooth devices for both input and audio use. IQ3 has the ability to take inputs from a user’s Bluetooth mouse, keyboard, speakerphone, headset, and even microphone.
Revcord IQ3 allows for the recording and streaming by a vast amount of IP Cameras. We currently support any camera that is able to stream in the RTSP Protocol. You can easily switch between your onboard device camera and a stationary IP in mid-event!
TEXT TO 9-1-1
There are a lot of questions surrounding Text to 9-1-1. This document helps understand where the market is and what Revcord has to offer.
Referring to the Text To 9-1-1 diagram, all data ends up in a TCC or Text Control Center. Currently there are only two companies which can accept and send data to and from the TCC. The first is Intrado now known as West and the second is TCS which is now known as Comtech Telecommunications Corp. The two TCC providers provide this service to many CPEs as well as their own CPEs. There are currently three methodologies for getting Text To 9-1-1: Method 1 (TTY/Baudot) Recording is currently limited to TeleTYpewriter (TTY) or Telephone Device for the Deaf (TDD) tones (Baudot) that are sent over standard CMA trunks. The downside is that each text ties up one PSAP trunk.
Method 2 (The Web Solution) On the way to NG9-1-1 there will be “baby steps” for some of the technologies. For a Transitional PSAP Text to 9-1-1 can be received. Web access via secure Internet or IP network is required. Normally a dedicated browser and monitor would be constantly monitored for text messages. ALI is displayed as the texter’s phone number and location currently is the centroid of the cell sector. Recording is done via screen recordings or in some cases a screen scrape of the data. Method 3 (MSRP – Full Integration Into The CPE) This is the “real deal”, sometimes referred to as i3. Everything is IP and all communications, including text are SIP/RTP. This is very complex technically. Revcord has completed testing of i3 NG9-1-1 Text to 9-1-1. In brief, the Text Control Center sends text messages using MSRP (Message Session Relay Protocol) via SIP – much like Instant Messages – to the NG9-1-1 ESInet. Text, like all media is sent via RTP using Real Time Text/RFC4103. Yes, it is highly technical and Revcord does record it TODAY! If the standards that are set in the i3 specification revolving around SIPREC are being followed by the CPE, Revcord has you covered. Revcord provides this service at the position level and each position is treated as a TT9-1-1 channel.
The ANI/ALI Capture program interfaces Revcord’s recorder to dispatch center CPE phone vendor equipment using the NENA standard interface. Data concerning 911 caller’s names, addresses and GPS locations are received by the integration program and tagged to proper recorded audio calls. In addition, cell phones contacting 911 through use of text messages (SMS) are also handled through the ANI/ALI Capture integration program.
ACTIVE DIRECTORY INTEGRATION
Active Directory is an advanced Window operating system feature for handling computer user logon accounts (user names). This system is usually used by end-customers with large or complex computer systems. Typically user logins are maintained in one centralized “Active Directory” system and users can use their credentials on computers throughout the computer system. Revcord supports Active Directory and can utilize login names from the Active Directory server. The Active Directory names are mirrored into the Revcord system. This makes the Revcord system’s login names seamless with the customer’s Active Directory system.
NENA’s goal for NG9-1-1 is to enable the general public to make a 911 call from any device and allow emergency services to take advantage of internetworking technologies based on open standards.
All Revcord systems integrate seamlessly with NENA’s NG9-1-1. We also offer training seminars on various aspects of NG9-1-1 and SIP (Session Initiation Protocol). As long as you have one of our maintenance plans in place, NG9-1-1 will cost you nothing extra.
Revcord relies on Control Data, either through a tower and a Control Channel Receiver, or through an ATIA data feed for when multiple sites are involved. Revcord is dependent on having analog channel audio feeds. With the advent of the VPM interface of the MCC7500, this cost has come way down compared to buying a radio resource for each analog channel. This is by far the most economical solution in the marketplace today.