REVSHIELD SOFTWARE ASSURANCE PROGRAM

Support, Maintenance, Plus Logger Monitoring

The RevShield Software Assurance Program provides the customer with a software warranty and technical support for their Revcord Logger. The main objective of RevShield Software Assurance is to ensure that the processes, procedures, and products used to produce and sustain the software conform to all requirements and standards specified. Software Assurance provides Customer Support, Patches, and Upgrades. Without RevShield, there is an hourly charge for support.

RevShield Support Maintenance (Annual Subscription)

RSPLUS: This package provides for Support, Upgrades, and Patches. In addition, for those that allow proper Port Access, Revcord will monitor the system through RevShield Alerts. All systems at the time of purchase include 1 year of this Software Assurance Package.

RSPLUSONSITE: In addition to RSPLUS, this package will provide for onsite service for Level 1 – Critical Business Impact events as defined in Section 17 of the Service Level Agreement*.

*see RevShield SLA for terms of onsite service.

REVSHIELD SOFTWARE ASSURANCE PROGRAM

Support, Maintenance, Plus Logger Monitoring

RevShield Support Maintenance (Annual Subscription)

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