Eighty percent of the estimated 240 million 911 calls each year are made from cell phones. A Caller’s cell phone can provide a live video feed that becomes part of the recorded 911 call event. Revcord now offers Public Safety Telecommunicators (PSTs) and First Responders the ability to view and record critical video information obtained from the caller’s cell phone before arrival. RevView will place the first responder virtually on the scene to help understand and communicate valuable situational intel. Dispatchers can now have the situational awareness needed to maximize the response to an emergency call. Beyond that, the PST can add anyone that has a PC, smartphone, or tablet to the event. Imagine having an officer arrive on scene virtually before actually arriving!
How it works:
In order to establish a video connection, the PST sends the caller an SMS text with a url link. (Image of MMS Screen Shot sending SMS request)
The link establishes a secure connection between the Revcord server and the caller. The two-way video feed is then available to the PST who can then video conference additional resources. (image of mobile device with established connection)
Chat is also available within this function for situations where audio can be a safety concern.