BOSS PROGRAM | Installation

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OVERVIEW
Revcord announces its full featured installation service program where you are the BOSS! The BOSS program provides for remote or onsite base software installation. This service will be extremely useful for untrained technicians and remote locations. BOSS also ensures our customers are getting every possible feature out of our Revcord system.

Boss

PROGRAM PROCESS
The process stays with the Revcord theme – simplicity. As a dealer or customer, you will receive a hardware checklist and you will fill out an information sheet called the Installation Planning Guide. Once the hardware is installed either through the onsite BOSS Premium Program, or by the dealer or customer, a Revcord engineer will remote in and program the system.

REVSHIELD | Maintenance and Support

We make sure your system is cared for through our software assurance and technical support program called RevShield. The main objective of our software assurance is to ensure that the processes, procedures, and products used to produce and sustain your software conform to all requirements and standards specified. Our software assurance will provide your system with patches and upgrades as needed. Without the RevShield program, there is an hourly charge for our support.

All of our Revcord products come with a limited five-year hardware warranty and a limited one-year software warranty. You can reference the Revcord Warranty Statement and the RevShield Service Level Agreement for additional information.

REVSYNC | Cloud-Based Backup and Remote Access

RevSync Back

Your information is important; we know that.

We offer RevSync to help secure your data. RevSync is the ultimate backup to your logger. It provides for remote, secure, HIPAA compliant access. RevSync acts as a mirror image of your logger, but in a secure cloud location.

KEY FEATURES

  • Securely access your mirrored system remotely from any location in the world
  • Remotely store all your logger data in the case of a catastrophic disaster
  • Comes with five years of storage

REVVERT | Keep Your Data

Don’t worry about losing data from previous recorders. Our RevVert program imports audio calls previously saved by other brands of audio recorders. This program enables our customers to retain all of their recordings in one recorder.