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Services2018-01-26T19:15:26+00:00

REVCORD SERVICES

EVERGREEN PROGRAM

Revcord offers three RevShield Evergreen Service and Support options for years two and beyond. (Please note that Revcord works through our Dealer Channel to assist in support and will refer support calls from the End User in that scenario.)

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RSPLUSEG

The Evergreen standard service and support coverage provides 24/7 Help Desk Support, 24/7 System Monitoring, and all Revcord Software Upgrades for systems subject to the RevShield program terms and conditions.

RSPLUSEG-2

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In addition to the service and support coverage provided by RSPLUSEG, the customer will receive onsite service with a next day response for systems subject to the RevShield program terms and conditions.

RESPLUSEG-3

RSPLUSEG4

In addition to the service and support coverage provided by RSPLUSEG, the customer will receive onsite service with a four hour response for systems subject to the RevShield program terms and conditions.

These statements are subject to the terms and conditions of the RevShield Service Level Agreement. Revcord provides for Training, Use of the Software, Patch Implementation, PCA and HIPAA compliance issues. For further information contact the Revcord team.

LOGGING AS A SERVICE

As budgets continue to tighten and funding is harder to obtain, Revcord saw a need to offer an alternative to the conventional “purchase” of Recording Equipment.

We have established Logging as a Service (LaaS), which allows you to acquire new recording equipment for an affordable annual payment.

Download our LaaS brochure for more info.

laas servers
laas servers

LOGGING AS A SERVICE

As budgets continue to tighten and funding is harder to obtain, Revcord saw a need to offer an alternative to the conventional “purchase” of Recording Equipment.

We have established Logging as a Service (LaaS), which allows you to acquire new recording equipment for an affordable annual payment.

Download our LaaS brochure for more info.

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INQUIRE INTEGRATION

Revcord has partnered with Inquire to provide the ability and convenience of creating detailed evidential records in the field. Inquire allows on-the-spot, real-time communication, documentation, collaboration, and evaluation, resulting in a seamless workflow and increased productivity.

Inquire IQ3 is a multimedia recording and streaming management system designed to facilitate investigations, interviews, evidence recording and storage, and much more.

Inquire MD enables first responders to live stream, record, create bookmarks and notes, bring in doctors and specialists for conferences, and even geotag events.

Inquire’s cloud-based, multimedia management system uses an Android or IOS application and is revolutionizing mission critical event management.

SEE THE SYSTEM

Revcord is revolutionizing emergency communication in our mobile society. Request a quick demo today.

OUR UNIQUE PROCESS

A simple, user-friendly system configured to fit your specific site needs. 

preinstallation

PRE-INSTALLATION

Revcord will provide a hardware checklist and a pre-installation survey to the dealer or customer to be completed and returned so that we can understand exactly what your site’s needs are.

engineering

ENGINEERING

Once the Recording Equipment is physically installed, a Revcord engineer will remotely configure the recording equipment and its software per the customer specifications mentioned on the survey.

training

TRAINING

The Revcord system is the most user-friendly software on the market. We also offer an entire knowledgebase of assistance in our Customer Portal, as well as remote one-on-one training for you if you need it.