Multimedia Incident Re-creation
Revcord provides true Multimedia Incident Re-creation. A “Playlist” is defined as an index of computer files that can be played sequentially and added or subtracted from the group as desired. However, the Revcord meaning extends that definition to all recording of any media (voice, video, or even text) relating to an incident that can be replayed as if in real time as they occurred. Even more, additional data from third party sources can be added to a playlist as might be relevant. This interface also provides two different views for Playlists. Now the user can listen or view their selected Playlist by toggling between timeline and simple list views.
Screen logging can be done for up to four screens per workstation and can be viewed separately or in combination with an incident recreation Playlist. Screen Logging provides two types of configurations. One setting is for “Full Time Logging” (or stealth logging). The alternative is “On Demand Logging” where the call taker or agent can start screen logging when desired. In either case the Screen Logging is a “What You See Is What You Get”. If you have multiple monitors going into one workstation all screens will be logged subject to resolution restrictions based on the logging server and the workstation client.
QA Evaluation & Scoring
Revcord provides an easy to use Quality Assurance solution with at no additional cost. A full featured QA Evaluation component is included in the base price of every Revcord multimedia logger. Quality assurance for call handling will help you identify best methods and also to correct any discrepancies. It also provides a great training tool for improving speed and accuracy. Choosing, creating, or editing score sheets is quick and easy and the Revcord QA Evaluation solution is very easy to learn and use right away.
Comprehensive Reports Package
A complete reporting suite is included with every Revcord logger. This rich text and graphics tool produces Excel spreadsheets, bar charts, stacked bar charts and even pie charts, driven by SQL Server, that can be sorted, manipulated and even emailed directly from the screen or exported to Crystal Reports. There are separate reports applications: one for general reporting functions and another reporting section for QA Evaluation and all it’s complexities to provide useful information to call handlers, supervisors, and management.
Web Based HTML5 Browser Interface
No Seat License Fees or Add-On Costs
Up to 168 Analog and 168 Digital Channels
Virtually Unlimited VoIP Channels
Concurrent or Fixed VoIP Channel Option
Combine Analog, Digital, and VoIP in Same Chassis
Screen Logging (Server or Client)
Multi-Tiered Access Protection
Range of Assignable Rights By Individuals or Groups
Assignable Search, Save, and Monitor Restrictions
Computer Login Allows for “Free Seating”
Standard Search by Channel, Date, and Time
Advanced Search by ANI/ALI, Caller ID, Number or Tag
Call Commenting Search and Notation for Reference
Recall Last Recording in Less Than 2 Seconds
Multi-Channel Simultaneous Playback & Graphic Display
Optional “Talking Clock” Announcements
Use Revcord’s Media Player with Encrypted Recordings
Save in .WAV, .WMA, or Encrypted Format
Auto Burn Multiple Recordings in .WAV/.WMA to CD
Email in .WAV, .WMA, or Encrypted Format
Proprietary Logging Format & 128 Bit AES Encryption
Backup Options Include DVD-ROM, USB HD, or NAS
Dual DVD-ROM Drive Option
Option to Email Last Recording to Predetermined Recipient
Live Monitoring by Multiple Users Simultaneously
Screen Logging Included
Evaluation & Grading Software Included
Statistical Analysis & Reporting in Excel or Graph Format
Remote System Monitoring Included
OUR UNIQUE PROCESS
A simple, user-friendly system configured to fit your specific site needs.
The Revcord system is the most user-friendly software on the market. We also offer an entire knowledgebase of assistance in our Customer Portal, as well as remote one-on-one training for you if you need it.