Multimedia Incident Re-creation

Revcord provides true Multimedia Incident Re-creation. A “Playlist” is defined as an index of computer files that can be played sequentially and added or subtracted from the group as desired. However, the Revcord meaning extends that definition to all recording of any media (voice, video, or even text) relating to an incident that can be replayed as if in real time as they occurred. Even more, additional data from third party sources can be added to a playlist as might be relevant. This interface also provides two different views for Playlists. Now the user can listen or view their selected Playlist by toggling between timeline and simple list views.

Screen Capture

Screen logging can be done for up to four screens per workstation and can be viewed separately or in combination with an incident recreation Playlist. Screen Logging provides two types of configurations. One setting is for “Full Time Logging” (or stealth logging). The alternative is “On Demand Logging” where the call taker or agent can start screen logging when desired. In either case the Screen Logging is a “What You See Is What You Get”. If you have multiple monitors going into one workstation all screens will be logged subject to resolution restrictions based on the logging server and the workstation client.


QA Evaluation & Scoring

Revcord provides an easy to use Quality Assurance solution with at no additional cost. A full featured QA Evaluation component is included in the base price of every Revcord multimedia logger. Quality assurance for call handling will help you identify best methods and also to correct any discrepancies. It also provides a great training tool for improving speed and accuracy. Choosing, creating, or editing score sheets is quick and easy and the Revcord QA Evaluation solution is very easy to learn and use right away.

Comprehensive Reports Package

A complete reporting suite is included with every Revcord logger. This rich text and graphics tool produces Excel spreadsheets, bar charts, stacked bar charts and even pie charts, driven by SQL Server, that can be sorted, manipulated and even emailed directly from the screen or exported to Crystal Reports. There are separate reports applications: one for general reporting functions and another reporting section for QA Evaluation and all it’s complexities to provide useful information to call handlers, supervisors, and management.

Section 508 Compliant

Section 508 Compliant

Revcord MMS is Section 508 compliance, Revcord MMS can be used by people with limited vision or blindness, deafness, seizure disorders, and other disabilities.


  • Web Based HTML5 Browser Interface

  • No Seat License Fees or Add-On Costs

  • Up to 168 Analog and 168 Digital Channels

  • Virtually Unlimited VoIP Channels

  • Concurrent or Fixed VoIP Channel Option

  • Combine Analog, Digital, and VoIP in Same Chassis

  • Screen Logging (Server or Client)

  • Multi-Tiered Access Protection

  • Range of Assignable Rights By Individuals or Groups

  • Assignable Search, Save, and Monitor Restrictions

  • Computer Login Allows for “Free Seating”

  • Standard Search by Channel, Date, and Time

  • Advanced Search by ANI/ALI, Caller ID, Number or Tag

  • Call Commenting Search and Notation for Reference

  • Recall Last Recording in Less Than 2 Seconds

  • Multi-Channel Simultaneous Playback & Graphic Display

  • Optional “Talking Clock” Announcements

  • Use Revcord’s Media Player with Encrypted Recordings

  • Save in .WAV, .WMA, or Encrypted Format

  • Auto Burn Multiple Recordings in .WAV/.WMA to CD

  • Email in .WAV, .WMA, or Encrypted Format

  • Proprietary Logging Format & 128 Bit AES Encryption

  • Backup Options Include DVD-ROM, USB HD, or NAS

  • Dual DVD-ROM Drive Option

  • Option to Email Last Recording to Predetermined Recipient

  • Live Monitoring by Multiple Users Simultaneously

  • Screen Logging Included

  • Evaluation & Grading Software Included

  • Statistical Analysis & Reporting in Excel or Graph Format

  • Remote System Monitoring Included


A simple, user-friendly system configured to fit your specific site needs. 



Revcord will provide a hardware checklist and a pre-installation survey to the dealer or customer to be completed and returned so that we can understand exactly what your site’s needs are.



Once the Recording Equipment is physically installed, a Revcord engineer will remotely configure the recording equipment and its software per the customer specifications mentioned on the survey.



The Revcord system is the most user-friendly software on the market. We also offer an entire knowledgebase of assistance in our Customer Portal, as well as remote one-on-one training for you if you need it.