REVSYNC

Revolutionize Your Data Backup with RevSync
and AI-Powered Anomaly Detection

Revcord developed RevSync to meet the needs of today’s call centers. Having the ability to manage and backup your logger to the cloud is the ultimate solution. RevSync provides the flexibility to access your Revcord Logger with full functionality in the cloud or locally, and in real-time. This gives you two-way sync and a fail-safe storage option for your logger’s critical data. 

We have now added AI-powered channel monitoring to your cloud recordings, enhancing the accuracy of RevWatch Alerts. RevSync AI can detect and address real-time anomalies to ensure seamless, uninterrupted operations. Our AI-driven solution safeguards your data and enhances operational efficiency.

With Revcord’s cloud-hosted recording solutions, you can rest assured your data is safe, redundant, and accessible with HIPAA compliant, 24/7 access to key individuals via secure login anywhere and anytime. 

AI Features:

  • Anomaly Detection: Automatically detect anomalies in the operational duration across all active channels.
  • Real-Time Alerts: Receive instant notifications to address any detected anomalies promptly.
  • Robust Data Handling: Efficiently manage and process real-time data streams.
  • Comprehensive Reporting: Detailed documentation and visualization of operational metrics and anomalies.

AI Technical Highlights:

Data Preprocessing: Add necessary columns, sort, filter, and adjust data for analysis.
Time Gap Calculation: Compute intervals between occurrences to identify operational gaps.
• Feature Engineering: Convert data types, transform columns, and derive new features.
• Outlier Detection: Utilize the Isolation Forest algorithm to detect and analyze anomalies.