SOFTWARE SOLUTIONS

THE REVSHIELD SOFTWARE SUITE

The RevShield Software Suite consists of two powerful software applications, RevGuard and RevWatch, that have been designed to monitor, report, and support your Revcord MMS Logger system components with security as a priority.
REVGUARD
RevGuard uses its built-in monitoring system to detect problems before they happen and to generate system-critical alerts for issues that may have gone unnoticed by the Network Administrator. RevGuard uses fully configurable triggers to initiate alerts sent to RevWatch. RevGuard also acts as your software update manager and your remote viewer manager. Your RevGuard client reports to our RevWatch portal.

REVGUARD REMOTE VIEWER UTILITY
is a utility embedded within RevWatch and allows for web-based remote access and control of your Revcord MMS Logger. The RevGuard remote agent has no separate UI and will not compromise security protocols.

REVWATCH
RevWatch is a secure cloud-based application that receives and manages alerts and notifications pertaining to the health and status of all systems running RevGuard. RevWatch also works on closed networks that have no internet ability. the remote viewer utility is embedded within RevWatch and allows for web-based remote sessions of your Revcord MMS Logger. The RevGuard remote viewer agent has no separate UI and will not compromise security protocols.

CLOUD-BASED RECORDING SOLUTIONS

Revcord developed its cloud-based recording solutions to meet the needs of today’s call centers. Having the ability to manage and backup your logger to the cloud is the ultimate solution. RevStream provides the flexibility to access your Revcord logger with full functionality in the cloud or locally, and in real-time. This gives you two-way sync and a fail-safe storage option for your logger’s critical data. RevSync is similar to RevStream but offers only a mirrored look with no syncing back to your local logger.

We know how vital it is to have secured data for your logger and offsite storage facilities can be unreliable and expensive. With Revcord’s cloud-hosted recording solutions, you can rest assured your data is safe, redundant, and accessible with HIPAA compliant, 24/7 access to key individuals via secure log-in anywhere and anytime.

REVAGENT | Screen Recording

RevAgent is an application/service that resides on the client PC. It provides for a host of services and acts as a liaison between the Revcord server and the client. RevAgent is installed on the individual desktops with the following functionality:

  • Audio ROD (Start/Stop Recording)
  • Screen ROD (Start/Stop Recording)
  • Multi-Screen Recording (Up to Four)
  • Full-Time Screen Recording, or
  • Triggered Screen Recording by Area Screen Masking
  • Full Session Recording Based on Duration
  • Live Streaming
  • Free Seating by Windows User
  • Call Commenting While on Call
  • Auto Login

RevAgent screen recording enables an agent or call taker’s computer screen (e.g. CAD, GIS) to be recorded and synchronized with voice and then transfer the file and update the database on the server. The screen recording capture works in either of two modes on the Revcord voice logger: Client Mode and Server Mode. In the Client Mode, the recording works with a Record on Demand (ROD) trigger. In this mode the user will have the ability to enable or disable screen capture. In the Server Mode, the screen recording works with any recording trigger, however, the Server Stealth Mode overrides the ROD and continuously records the screen. Playback is simple, performed on the search screen allowing voice or voice and screen playback. Multiple screens, often up to 4 per workstation, are normal in some busy agencies. Revcord can record multiple screens in full time or triggered by events.