Revolutionizing PSAPs with Affordable, Accurate Speech-to-Text
With the release of MMS Version 12.3.1, we are excited to introduce the speech-to-text (STT) feature for new recording calls. This feature utilizes the advanced Faster Whisper engine to convert audio recordings into text. Revcord is leveraging best-in-class technologies to improve Speech-To-Text (STT) transcription capabilities. Revcord utilizes a customized AI based engine to convert audio recordings into text with less than a 2% word error rate boasting best-of-class results.
Let Revcord’s STT Subscription reduce call transcription times from hours to seconds. This new functionality will enhance the ability to review and analyze call recordings, making searching for specific keywords and phrases within the transcribed text easier and faster.
Key Points:
New Recording Calls:
- The STT feature is applied to new recording calls automatically. Each call is processed sequentially, ensuring that every recording is accurately transcribed.
Historical Calls:
- For historical calls, customers will subscribe to the RevSync service to access the transcription feature. This subscription is necessary for converting and accessing transcriptions of previously recorded calls.
Transcription Process:
- The STT engine processes each call sequentially. The transcription data is linked to a call record once a call has been transcribed.
