The Revcord MMS is the most powerful and user-friendly software on the market today. It is a full multimedia backend management system to manage all your events. Revcord MMS also gives users the ability to view Live IQ3 Events as they are happening and to search completed events based on all the metadata created during an event.
A Dashboard which contains all real-time information providing real-time data of all the major modules of the site. As an example our dashboard contains the following: Today’s Total Audio Calls, Videos, Text, Social, Emails, and Today Recorded Screens, Active/Inactive Channels, Active Users/Deleted Users, Total Playlists, Exported Playlists, Published/Unpublished QA Forms, QA Evaluations by Status (Schedule, In-Progress, Completed, Closed, Rejected), Shared/Unshared Evaluations, Total Number of Recorders.
The heart of the Revcord system is the ability to search for your events. Revcord can search by Channel, Date, and Time, ANI/ALI, Caller ID, Dialed Number or Call Tagging, Call Commenting Search and Notation for Reference. The system can recall last recording, has multi-channel simultaneous playback & graphic display. It has optional “talking clock” announcements, ability to save in .WAV, .WMA or Encrypted Format. Auto Burn multiple recording in .WAV or .WMA to CD. Email in .WAV, .WMA or Encrypted Format. There is an option to Email last recordings to predetermined recipients. Search settings are cached in the browser for the active session. Users can also save search settings for latter sessions.
Our system takes scenario/incident recreation to a new level. We’ve included it at no additional cost. Simply define your playlist by selecting your media from the Search screen and adding them to a new or existing playlist. See all the information for an entire incident including all: Voice, Video, Text, Documents, and Media from third party sources in a single playlist.
The ANI/ALI Capture program interfaces Revcord’s recorder to dispatch center CPE phone vendor equipment using the NENA standard interface. Data concerning 911 caller’s names, addresses and GPS locations are received by the integration program and tagged to proper recorded audio calls. In addition, cell phones contacting 911 through use of text messages (SMS) are also handled through the ANI/ALI Capture integration program.
We have also included quality assurance evaluations on calls at no additional cost. You can easily create score sheets with options like multiple choice, yes/no, or text comments and scores.
You choose which calls are evaluated with manual or random selection. In the search screen, any call(s) can be designated for later QA Evaluation with a single click.
Revcord includes a complete Reports and Statistics package. It is made up of four parts: Advanced Reports, QA Reports, Mapping Reports and WebUI Logging Reports. Saving and exporting files by email or other means is simple. Simply choose the file(s) you want to save and the process is automated.
Reports can be essential for the analysis of call patterns, workforce scheduling, and research. Revcord can save you time and work by producing professional and engaging reports such as Excel spreadsheets, bar charts, or pie charts which can be exported in multiple formats.